Getting Started | ![]() |
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Connection Failed |
If you get the Connection Failed screen when you boot the system up:
Cable and connection
Network connection
Reset network IP addresses Resetting the addresses in this way should only be done if you are using a single stand alone system. Do not do this if you are connected to a DHCP server or system network with other devices connected. For complex network arrangements refer to your IT manager or use standard networking tools to diagnose problems. The default network addresses are MixRack = 192.168.1.1, Surface = 192.168.1.2, TouchScreen (part of Surface) = 192.168.1.3. Subnet mask = 255.255.255.0. Power down the system. Use a narrow pointed object such as a pin to press and hold in the recessed Reset Settings switch above the NETWORK sockets on the MixRack CPU module. While pressed turn on power and wait for at least 30 seconds before releasing the switch. Repeat for the CPU module in the Surface. Switch off and reboot the system. If the system still fails to connect then select the UTILITY / Network / Network Setup screen. If the TouchScreen address is not recognised or compatible then use the on screen Reset Network Settings button to reset the TouchScreen computer address.
Single cable ACE connection If you are using a single cable ACE connection on the T Series then the network is already bridged. Do Not plug in a second NETWORK cable. If it still does not connect you could try unplugging ACE and connecting the T Series NETWORK port to MixRack NETWORK port instead. If that works there may be an issue with the ACE port. For further diagnostics you could try connecting a laptop running Editor to MixRack + Surface, or to MixRack only. If you need further help please contact Allen & Heath Tech Support in your area. |